JIF® BRAND FREQUENTLY ASKED QUESTIONS

Our top priority is ensuring our consumers understand the details of the voluntary recall announced on May 20, 2022 and that they are supported. 

Below are details to help with review of your product and, if you find your product is impacted, appropriate actions to take. 

If you have impacted product, please use the Product Recall Claim Form to coordinate appropriate reimbursement and dispose of the product immediately.

 

RECALL PROCESS UPDATES

Has there been an update to the recall announced on 5/20?

No. The FDA has issued a report sharing details of its investigation in partnership with our teams. We are confident in the food safety processes we have in place that have helped us to quickly take action as well as the enhanced measures we have put in place, including additional testing and sanitation.

With confidence in our food safety processes and the additional measures we have put in place, we are working as efficiently as possible to return our products to store shelves. We have resumed accepting orders from our retail customers for peanut butter and products should be back on shelves a few weeks after orders are placed. We suggest referring to your preferred retailer for the best availability information locally. 

What was the cause of the recall/how have you addressed any issues?

As part of our standard control process, we identified that an equipment issue  may have allowed water to enter and remain in our production environment. These conditions could have provided a potential source for bacteria to be introduced into our system. In response, we have: 

- Repaired the equipment

- Conducted extensive cleaning and sanitation throughout our facility; 

- Destroyed product; 

- Refined our cleaning process; 

- Strengthened our already rigorous finished product testing standards; and 

- Collected and tested hundreds of swabs throughout our facility, all of which were negative for Salmonella 

 

The FDA also collected environmental swabs as part of its investigation of the recall and communicated that these swabs were negative for Salmonella. 

Were other peanut-related products impacted or are your other manufacturing facilities impacted?   

This recall was isolated to our Lexington, KY, manufacturing facility, and does not impact our other peanut butter-producing facilities. In addition, there is no impact to Smucker’s Uncrustables, Santa Cruz Organic, Laura Scudder’s, Adam’s, Smucker’s Natural, Smucker’s Goober or any other J.M. Smucker Co. brand. While our other peanut butter-producing facilities and brands were not impacted, we will take learnings from this event and apply them across our manufacturing facilities, as appropriate.  
 

How long until products return to shelves?  

We are working as efficiently as possible to return our products to store shelves. We have resumed accepting orders from our retail customers for peanut butter and products should be back on shelves a few weeks after orders are placed. We suggest referring to your preferred retailer for the best availability information locally.  

 

IDENTIFYING PRODUCT

Why was Jif® peanut butter recalled?

We initiated a voluntary recall of select Jif® products due to potential salmonella contamination. 

How do I know if my Jif® peanut butter has been recalled?

We would encourage consumers with Jif® product to check the UPC, which can be found on the side of the product bar code, against the full list of impacted UPC on our recall page. If your product UPC matches a UPC listed, check the product code, which can be found at the bottom of the jar under the Best If Used By date. Review your product code to confirm if the first seven numbers fall between 1274425 and 2140425. Please find a diagram below to help identify these numbers.

If your UPC matches one from the listing on our recall page and your product code is between the range shared, your product is impacted by the recall. We would ask you to use the Recall Claim Form to coordinate appropriate reimbursement and immediately dispose of the product.

What batch of Jif® peanut butter was recalled?

Please visit the recall page for a full list of impacted products.

What states are affected by the Jif® peanut butter recall?

The recall includes products sold in the U.S. and Canada, including products distributed internationally.

I don’t understand the product code – you list seven numbers but I have more on my jar?

The product lot code range we shared reflects the first seven digits of the lot code, which can be found near the Best If Used By date. As reminder, the range for the impacted products is between 1274425 and 2140425.

 

SUPPORTING OUR CONSUMERS

Do I get a refund for recalled peanut butter? 

We are committed to reimbursing consumers with impacted products. If you have impacted product, please complete this form. Here you can provide your contact information and product details to coordinate appropriate reimbursement.

I tried to call the 800 number but was unable to get through.

Because of incredibly high call volumes in our call center, wait time has been longer than usual. If you have impacted product and are looking to submit information for appropriate reimbursement, please use our product recall claim form. In addition, please know that we are working diligently to support those consumers contacting us via phone, including extending our call center service hours and reallocating staff to support. We greatly appreciate your patience while we work to assist all consumers.

I’ve already eaten some of the Jif recalled peanut butter and did not get sick. Is it okay to continue to consume the rest?

Impacted product should not be consumed. We would encourage you to visit the product recall claim form and dispose of any remaining product.

I/A member of my family has eaten impacted product and is not feeling well?

We would encourage consumers who are experiencing any symptoms to consult with their healthcare professional for guidance and treatment.

Can I consume baked goods I made using impacted product?

We do not suggest consuming baked goods made with impacted product, nor do we suggest using impacted product to bake or cook with. We would encourage you to visit the product recall claim form and dispose of any impacted product.

 

PRODUCT RECALL CLAIM FORM

I already threw out my peanut butter, so how can I fill out your form? 

When filling out the form, it is not a requirement to still have your product. Please fill out the form to the best of your ability and we will work to issue appropriate reimbursement. 

How do I find the numbers on the product for the form/fill out the form? 

Our website has been updated with an improved form and additional instructions on how to read the label. For the most up to date information, please visit https://www.jif.com/recall

Do I have to fill out multiple forms for multiple products? 

The form will allow you to add up to five different Jif® products, and you can then choose the quantity of each product.  

I already filled out a form on the Contact Us form prior to the new Recall Claim Form being added. Do I need to fill out the new form? 

No. If you have already completed a form from our Contact Us page, we have received your request, and will issue appropriate reimbursement as soon as possible, within the next six weeks. We appreciate your patience.  

When will I receive reimbursement after completing the form?

If you have already completed the form, we have received your request and will issue reimbursement as soon as possible, within the next six weeks. We appreciate your patience. 

 

If you have questions not addressed here, please contact us at 800-828-9980.

 

Jif® peanut butter products do not contain the ingredient xylitol.

Jif® peanut butter products do not contain the ingredient xylitol. We suggest speaking with your veterinarian for the best feeding advice specific to your dog.

We suggest speaking with your veterinarian for the best feeding advice specific to your dog.

Some of our products do contain ingredients from animal origin, such as our Jif® Natural with Honey, so our products are not considered vegan at this time.   

The vast majority of our peanut butters are certified gluten free. We encourage you to look for gluten free claim on the back label of your jar for the most accurate information. 

As each consumer and each diet can vary, we recommend using the nutrition facts on the label to best understand if our peanut butter is a match for your specific nutritional needs. 

Of course, the Jif team wants to be sure kids with peanut allergies are not exposed to peanut butter. We recommend parents always read the ingredient labels to be safe. As alternatives to peanut butter, Jif products also include nut butters, such as almond and hazelnut spreads.

The Jif brand also supports outside initiatives dedicated to peanut allergy research and awareness. For example, the brand has long partnered with The National Peanut Board, supporting peanut research and education initiatives. Part of their work focuses on peanut allergy awareness and education, including resources for parents, educators and anyone who cares for children.

Separately, the grand-prize winner of the 2018 “Imagine If, With Jif” Contest is specifically focused on food allergy awareness. Elena Gallegos from Corona, California, founded Unicorn Kids, a business that raises awareness for kids with food allergies and promotes food allergy safety through one-of-a-kind T-shirt designs. Elena received a $15,000 grant to help her continue supporting and inspiring kids with food allergies and helping them navigate life.

Families with nut allergen concerns can find out more about health and nutrition research, allergy resources and more at the National Peanut Board’s website: www.peanutallergyfacts.org

The Peanut Institute is a non-profit organization that supports nutrition research and develops educational programs to encourage healthful lifestyles. The J. M. Smucker Company (the parent company of the Jif brand) has been a partner with The Peanut Institute for over 22 years and has pledged more than $1 million dollars to the organization since 1996.

The National Peanut Board is a farmer-funded national research, promotion and education program. The partnership helps bring consumers awareness and education related to peanut allergies.

We pride ourselves on offering quality products with the best ingredients. To see our nutrition facts, please visit each product listing for nutritional information.

Calories per serving size can very per product. Please visit each product listing for nutritional information.  

Total carbohydrates vary per product. Please visit each product listing for nutritional information.  

Please visit each product listing for nutritional information.  

Unopened and stored in a cool, dry area, Jif peanut butter will last about two years (refer to the “Best If Used By” date). After opening, you can keep Jif peanut butter about three months on the pantry shelf. If unopened, Jif To Go Peanut Butter and Jif Natural Peanut Butter Spread will each last one year (refer to the “Best If Used By” date).

We place a “Best If Used By” date on every jar. On most jars, the “Best If Used By” date is printed in white ink on the back of the jar under the universal product barcode (UPC). In some instances, the date will be printed in black ink directly on the plastic jar above the label.

Jif® peanut butter does not require refrigeration.

Jif® Natural Peanut Butter Spread contains palm oil, which is derived from the fruit of a palm tree. Palm oil is an alternative stabilizer. We recognize and share the concerns related to palm oil sourcing and the environment. We remain committed to working only with suppliers who are responsible and who share the same commitments to quality and ethics as we do. Please see above for an overview of our sourcing policies, or see our Corporate Responsibility Report for more.

Jif® Natural Peanut Butter Spread is made from five ingredients and stabilized with palm oil to prevent oil separation. However, since it is made from all natural ingredients, minimal oil separation may be possible.

Jif® peanut butter with omega-3 DHA & EPA uses an encapsulated fish oil source that contains both EPA and DHA. The encapsulation process keeps the DHA/EPA locked in, while keeping the smell and taste of fish out of the peanut butter. However, we encourage individuals to consult their medical professional if they have specific allergy concerns.

Jif To Go peanut butter is the same great Jif peanut butter as in a jar, but available in portable packaging. Jif To Go peanut butter comes in a sealed cup that’s easy to pack and just the right size for taking peanut butter on the go!

According to the Centers for Disease Control and Prevention and Food and Drug Administration, there is no current evidence that the virus is transmitted through processed food. Given this, there is no threat of contracting coronavirus through the consumption of any Jif products.  

All of our Jif®products are produced at our manufacturing facilities in North America.

Jif® has been with The J.M. Smucker Company since 2002. 

We have always been called Jif® since our company was first founded in 1958!  

At this point in time, we are experiencing unprecedented demand for Jif® peanut butter, and we are working with all of our retail partners to ensure we meet their needs and those of their consumers.

The health and safety of our people is always at the forefront of our minds. We will continue following the guidance of local, national and international agencies to inform our decisions and ensure our employees’ continued safety. 

We are continuing to work with our national partners, which include the United Way, Red Cross and Feeding America, among others, to provide financial support to the people and communities in need. Additionally, we’re making a special donation of products to Feeding America and the Akron-Canton Regional Foodbank.

It is possible that recent concerns around coronavirus are impacting the availability of our products where you shop. Please know that we are committed to supplying our products to all our retail partners, and our teams are working to minimize any disruption. We also recommend looking to purchase online to have our products delivered to you.

Important Information on Voluntary Recall of Select Jif® Products 

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